We recently had the opportunity to collaborate on an ambitious project with Vallarta Adventures, the largest, safest and most professional tour operator on Mexico’s Pacific Coast.
We were joined in this great undertaking by Vertebrae, a Bay Area-based branding company extraordinaire (and our next-door neighbors). The endeavor spanned more than a year, and Vertebrae’s team deserves enormous credit for arriving at a vigorous new identity that is in keeping with VA’s No. 1 standing in its marketplace.
Good Dog’s role was to define objectives for VA’s new website, as well as to develop the site’s structure and layout, create its information architecture, implement a more intuitive user experience, and engineer a back-end database system.
VA’s new tagline is “Inspired By Nature,” which leant itself to a great visual presentation. They say a picture is worth a thousand words, so we chose to keep copy to a minimum, opting instead for broad panoramic images and plenty of white space to let them breathe. To create a more visceral feel, each photo features a person or group participating in an adventure.

In terms of the user experience, we streamlined the site’s architecture to provide intuitive and consistent navigation. We also employed rich media like video brochures, offline chats with agency representatives, third-party social networking, and blogs.
The breadth of activities VA offers is truly remarkable, so much so they once devoted a separate site to each individual experience. We opted to put the various adventures under one roof, with “Learn More” buttons taking the user to individualized landing pages with information on available dates, activity level, what to bring, and testimonials from past visitors.
Integrating an onsite reservation system was an enormous priority and challenge. VA wants more clients to book travel online, so designing an easy-to-use checkout process was crucial. The new site intergrates with VA's SAP reservation system via a customized series of data hooks.
Over the course of this venture, the travel industry was beset by a global economic downturn and the outbreak of the H1N1 virus. But VA remained committed to the project, for which they will always have our heartfelt respect. We ultimately created two sites: Vallarta Adventures and another for Cabo Adventures.
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